# Alerts

> Find active network problems, inspect affected devices and links, and confirm recovery.

Source: https://www.widewired.com/page/docs/alerts

## Find an alert

Select the network and open **Insights → Alerts**. Start with **Current** alerts, then use the status, time range, **Component** and search filters to find earlier occurrences. The active-alert card in Overview also opens this page.

Open a record to see the affected object, problem, start time, duration, and recovery or close time when available.

## Handle the underlying problem

| Affected object | Where to continue |
| --- | --- |
| Offline device | **Configuration → Devices**: inspect approval, last communication and the client or app |
| Link quality or connectivity | **Insights → Quality**: compare directional trends and path events; inspect policy under **Configuration → Links** |
| A forwarding exit in use | **Configuration → Forwarding**: check the selected exit, its online state and the affected rules |

Device offline alerts must be enabled for that device; see [Devices](https://www.widewired.com/page/docs/devices). Intentionally suspended settings and Global Dedicated Transmission outside its time plan do not represent failures.

## Confirm recovery or close a record

Alerts recover automatically when the condition clears. Confirm that the affected device or application works and inspect the recovery time.

Manual closure requires a reason. Closing a record does not repair the affected device, link or exit. Use a reason that explains what was checked or why the occurrence is being closed.

## Quick troubleshooting

| Symptom | Check and action |
| --- | --- |
| An offline device has no alert | Check its offline-alert setting, the selected network and filters; the setting is off by default |
| A closed alert did not restore connectivity | Diagnose the device or link; closing the record does not change its configuration |
| An old alert is missing | Choose Recovered or All and expand the selected period |
| The issue has cleared but the alert remains active | Wait for a fresh report, confirm recovery in the affected page, then contact [Getting support](https://www.widewired.com/page/docs/support) if it persists |