Privacy Policy for Non‑Mainland‑China Users
Effective Date: September 16, 2025
Applies to: Customers outside Mainland China
Welcome to WideWired (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, store, transfer, and protect personal data when you access our website (https://www.widewired.com/) and interact with our services, in accordance with applicable laws (including GDPR/UK law where relevant).
1. Controller & Contact
Controller: WideWired and its affiliates
2. Scope
This Policy covers our processing of personal data of individuals located outside Mainland China when accessing our websites/services, including cookie‑based analytics/marketing (where permitted by law).
3. Categories of Data
- Data you provide: name, phone, email, company/role, postal address, inquiry/support content, billing/contract details.
- Data collected automatically: IP address, device/browser, OS, timestamps, pages visited, referrers, clickstream, diagnostics.
- Cookies/Similar technologies: necessary cookies (always on); functionality/analytics/marketing cookies (subject to consent).
- Special Category Data: generally not collected; where necessary and lawful, we will obtain explicit consent and apply enhanced safeguards.
4. Purposes & Legal Bases
- Service delivery & support (GDPR Art. 6(1)(b) – contract);
- Security, fraud prevention, compliance (Art. 6(1)(c)/(f));
- Analytics and improvements (Art. 6(1)(a) where required, otherwise 6(1)(f) with safeguards);
- Marketing communications (Art. 6(1)(a) consent; you may opt out any time).
We apply purpose limitation and data minimization; material changes to purposes will be communicated and, where required, consent will be sought again.
5. Sharing & Processors
We engage trusted processors (hosting, chat/helpdesk, email delivery, analytics, security) under written DPAs. We may disclose data to authorities when legally required, and in corporate transactions subject to continuity of protections.
6. International Transfers
When data is transferred outside your jurisdiction, we implement appropriate safeguards (e.g., Standard Contractual Clauses or equivalent), inform you of destinations/purposes/categories/your rights, and obtain explicit consent where required.
7. Retention
We keep personal data only as long as necessary for the stated purposes or as required by law, then delete or anonymize it under internal retention schedules.
8. Security & Breach Notification
We maintain technical and organizational measures (access controls, encryption, least privilege, monitoring, vulnerability management). If a breach is likely to result in risk to your rights and freedoms, we will notify you and the competent authority without undue delay per applicable law.
9. Your Rights
Subject to law, you may have: right to be informed, access, rectification, erasure, restriction, objection (including to direct marketing/profiling), data portability, and withdrawal of consent (processing prior to withdrawal remains lawful). For automated decision‑making/profiling with significant effects, you may obtain meaningful information about the logic involved and request human review or opt‑out.
How to exercise: use the Contact page or email hello@widewired.com; we may need to verify your identity and will respond within statutory timeframes.
10. Children’s Data
We do not target our services to children. Where required, we will obtain verifiable parental/guardian consent and apply strict protections.
11. Changes to this Policy
We may update this Policy. Material changes will be announced prominently on the site and, where required, we will seek renewed consent. The Effective Date above reflects the latest version.
12. Contact
Please refer to the Contact page for up‑to‑date hotlines and office addresses. For privacy requests, use the Contact page or email hello@widewired.com.
