Billing
Top-ups, billing entities, invoices, usage details, refunds and payment disputes.
Viewing balances and usage
Open Billing from the console header. The page shows granted credit, purchased credit and the total available, with cloud-relay usage and charges broken down by hour, network, link and rate class.
The client does not display rates, balances, orders or invoices; it only reports whether cloud relay is available and why. See the billing model for metering scope and credit order.
Topping up
On Billing:
- Select a whole-number amount from $5–$8,000.
- Select or create a billing entity.
- Confirm the non-refundable purchase terms.
- Create the order and pay through Stripe.
A top-up is a one-off purchase and never renews automatically. The current site determines the currency and payment provider.
Credit follows payment settlement, not the browser redirect. If the page times out, refresh the order and balance later rather than placing a duplicate order. After an expired or failed checkout, start a new payment attempt from the existing order.
Invoices and billing entities
Every successful payment creates a proforma invoice. It uses the billing-entity details captured at payment time; later edits do not rewrite historical documents.
Refunds and disputes
There is no self-service refund action, and the purchase flow requires explicit acceptance of the non-refundable terms.
An open payment dispute does not immediately remove credit. Withdrawal or a successful defence clears the dispute; a lost dispute or forced refund deducts from purchased credit, which can become negative. The page shows granted and purchased credit separately rather than reducing that state to a generic out-of-credit message.
Quick troubleshooting
| Symptom | Check and action |
|---|---|
| Payment completed but credit did not change | Wait for settlement and refresh; do not duplicate an order because the redirect timed out |
| Balance says it is initializing | Wait for sync; no top-up is required |
| Cloud relay stopped for insufficient credit | Top up; it resumes automatically after settlement, as described in the billing model |
| Purchased credit is negative | Check dispute or forced-refund history; the two credit buckets remain visible separately |