Billing
Check available credit and charged usage, add credit, and find purchases and invoices.
Viewing balances and usage
Open Account → Billing from the sidebar, or use the balance button in the header. The top of the page shows available credit (granted and purchased), spend over the last 30 days and Global Dedicated Transmission rates. Rates follow the selected network. Check the displayed balance and purchase status after payment; refresh the page if needed. Usage groups charges by day; expand a day to see each link, or filter by network.
The client does not display rates, balances, orders or invoices; it only reports whether Global Dedicated Transmission is available and why. See Pricing for metering scope and credit order.
Topping up
On Billing:
- Click Add credit and pick $10, $25, $50, $100, $500 or a custom amount ($5-$8,000).
- Click Pay. Paying accepts the Terms of Service. Recharge payments are non-refundable. Add credit as needed.
- Complete payment on the Stripe checkout page, where you also enter your billing address and tax ID.
For bank transfers or volume discounts, contact support.
Top-ups are one-off purchases in USD through Stripe and never renew automatically.
Credit follows payment settlement, not the browser redirect. Unpaid orders can be resumed from Purchases for 24 hours; after an expired or failed checkout, retry from the existing order rather than placing a duplicate.
Invoices
For a paid Stripe purchase, use its Invoice button to open the native Stripe invoice. The button becomes available after Stripe confirms the invoice. For other invoice needs, contact support.
Refunds and disputes
There is no self-service refund action; paying accepts the non-refundable terms.
If a payment is reversed or a dispute changes the paid amount, purchased credit may be adjusted and can become negative. Contact Getting support with the relevant purchase record to check an unexpected adjustment. Never send full card details or payment credentials.
Quick troubleshooting
| Symptom | Check and action |
|---|---|
| Payment completed but credit did not change | Wait for settlement and refresh; do not duplicate an order because the redirect timed out |
| Balance says it is initializing | Wait for sync; no top-up is required |
| Global Dedicated Transmission stopped for insufficient credit | Top up; it resumes automatically after settlement, as described in Pricing |
| Purchased credit is negative | Contact support with the affected purchase; granted and purchased credit remain visible separately |