Billing model
Free capabilities, cloud-relay metering, rates, prepaid credit and exhaustion behaviour.
Free capabilities
Creating networks, adding devices, direct connections, peer relay, the console and diagnostics are free. There is no per-seat or per-device charge and no subscription.
What is metered
Only traffic successfully forwarded by cloud relay is metered. Direct connections and peer relay are free.
| Path | Forwarding location | Charge |
|---|---|---|
direct |
The two devices communicate directly | Free |
peer_relay |
A device in the same network forwards traffic | Free |
cloud_relay |
WideWired infrastructure forwards traffic | Per traffic volume |
The system selects an available path in the order direct, peer relay, then cloud relay. See connectivity and paths for path behaviour.
Metering and rates
Cloud relay is metered per GB, where 1 GB = 1,000,000,000 bytes. Forwarded bytes do not prove that the receiving application consumed them.
Rates are selected by the regions at both ends of the traffic. Current values are on the pricing page.
Prepaid credit
An account has two credit buckets:
- Granted credit: issued once after initial account verification.
- Purchased credit: added by top-ups.
Cloud-relay usage consumes granted credit first, then purchased credit. Billing shows both buckets and the total available.
Open Billing from the console header to view balances, usage and orders or to purchase credit. See Billing for the procedure.
Credit exhaustion
Exhaustion blocks only new cloud-relay forwarding. Accounts, networks, the console, devices, direct connections and peer relay continue to work.
Cloud relay resumes automatically after a settled top-up without reconfiguration. If a free path is unavailable at the same time, the console reports path failure and credit state separately.
Quick troubleshooting
| Symptom | Check and action |
|---|---|
| Charges are higher than expected | In Billing, break cloud-relay usage down by network and link |
| Cloud relay reports insufficient credit | Purchase credit or confirm that direct and peer relay are available |
| The balance is initializing | Wait for credit synchronization, then refresh |
| Credit is available but cloud relay is not | Check the schedule, account state, region detection and relay state |