Pricing
Free capabilities, Global Dedicated Transmission metering, rates, prepaid credit and exhaustion behaviour.
Free capabilities
Creating networks, adding devices, direct connections, In-Network Device Forwarding, the console and diagnostics are free. There is no per-seat or per-device charge and no subscription.
What is metered
Only traffic successfully forwarded by Global Dedicated Transmission is metered. Direct connections and In-Network Device Forwarding are free.
| Path | Forwarding location | Charge |
|---|---|---|
direct |
The two devices communicate directly | Free |
peer_relay |
A device in the same network forwards traffic | Free |
cloud_relay |
WideWired infrastructure forwards traffic | Per traffic volume |
The system selects an available path in the order direct, In-Network Device Forwarding, then Global Dedicated Transmission. See Links for path behaviour.
Metering and rates
Global Dedicated Transmission is metered per GB, where 1 GB = 1,000,000,000 bytes.
Rates are selected by the regions at both ends of the traffic, in three classes: Within Region A, Within Region B, and Region A ↔ Region B. Current values are on the pricing page.
Prepaid credit
An account has two credit buckets:
- Granted credit: $2 after initial account verification, plus $2 on the first day of each month (UTC) when an approved device was online in the previous month, once per account per month; at the time of the grant the account needs at least one link between two approved devices with Global Dedicated Transmission turned on. Posted campaign rewards also enter this bucket.
- Purchased credit: added by top-ups.
Global Dedicated Transmission usage consumes granted credit first, then purchased credit. Billing shows both buckets and the total available.
Open Account → Billing from the sidebar to view balances, usage and orders or to purchase credit. See Billing for the procedure.
Credit exhaustion
Exhaustion blocks only new Global Dedicated Transmission forwarding. Accounts, networks, the console, devices, direct connections and In-Network Device Forwarding continue to work.
Global Dedicated Transmission resumes automatically after a settled top-up without reconfiguration. If a free path is unavailable at the same time, the console reports path failure and credit state separately.
Control paid usage
Review usage by network and link under Account → Billing. Under Configuration → Links, limit the working hours of Global Dedicated Transmission or disable it for a link that must use free paths only. Check free-path reachability first: if no permitted path is available, that link cannot communicate. See Links.
Quick troubleshooting
| Symptom | Check and action |
|---|---|
| Charges are higher than expected | In Billing, break Global Dedicated Transmission usage down by network and link |
| Global Dedicated Transmission reports insufficient credit | Purchase credit or confirm that direct and In-Network Device Forwarding are available |
| The balance is initializing | Wait for credit synchronization, then refresh |
| Credit is available but Global Dedicated Transmission is not | Select the link in Overview to read the reason, and check the working hours, account state and Global Dedicated Transmission node state |