Signing up and signing in
Registering with email, completing verification and signing in to the global site.
Signing up
On the sign up / sign in page, submit an email address and a password between 8 and 128 characters.
A new email address creates an account and sends a verification email. The message contains a 6-digit code and a one-click link; either can activate the account. Both expire after 8 hours and can be used only once.
Signing in
Submitting an address that already has an account performs a normal sign-in. The global and mainland China sites have independent account stores, so an account registered on one cannot sign in to the other.
Human verification
Sign-up, sign-in and password reset automatically perform human verification. There is no image captcha to complete. A short pause during submission is expected; if it does not finish, reload the page and retry.
Activation and granted credit
Successful email verification activates the account and issues one-time granted credit. Each account receives it once.
If the balance briefly shows as initializing, credit is still syncing. Refresh later. See the billing model.
Console language
After sign-in, the global console is in English. Language follows the site domain; there is no language switch in the console.
Quick troubleshooting
| Symptom | Check and action |
|---|---|
| The verification email does not arrive | Check the address and spam folder, then request a new message if necessary |
| The code or link is rejected | Confirm it is within the 8-hour lifetime and has not already been used |
| Submission does not finish | Reload the page, ensure site scripts and required requests are allowed, then retry |
| The account is disabled | Contact support through live chat; see getting support |
| The password is unknown | Use the reset entry on the sign-in page; see account security |