Account security
Changing or resetting a password, configuring TOTP two-factor authentication, and managing recovery codes.
Changing your password
Under Account Settings, enter the current password and a new password between 8 and 128 characters.
Resetting your password
Open the recovery entry on the sign-in page:
- Enter the account email address to request a 6-digit reset code.
- Submit the reset code and a new password.
The reset code is valid for 30 minutes. The page shows the same result after every request; if no email arrives, first check that the address belongs to the account.
A successful reset invalidates every browser session, which must sign in again. Registered devices use separate device identities and are unaffected.
Two-factor authentication
Account Settings supports TOTP two-factor authentication:
- Start enrolment and scan the QR code with an authenticator app.
- Enter the current 6-digit code.
- Store the 10 recovery codes shown once on completion.
Each recovery code works once. Store them securely and separately from the authenticator device.
Disabling two-factor authentication
Disabling two-factor requires a password or two-factor check within the last 15 minutes. The console requests fresh authentication when that window has expired.
Replacing recovery codes
Re-enrolling two-factor authentication creates a fresh set. If neither the authenticator nor a recovery code is available, contact support through live chat.
After changing account security
The client does not store the account password. After changing account security settings:
- Password and two-factor changes do not interrupt devices already in a network.
- Blocking or deleting a device does not affect account sign-in.
If a device can no longer access the network and reports an authentication error, confirm that the device and network still exist, then run the install command again.
Quick troubleshooting
| Symptom | Check and action |
|---|---|
| No password reset email arrives | Verify the email address; a successful request does not prove the account exists |
| TOTP codes keep failing | Check that the authenticator device synchronises its clock automatically, then use the current code |
| A recovery code fails | Confirm it is complete and has not been used; every code works once |
| Two-factor cannot be disabled | Re-authenticate so the password or two-factor check is within the 15-minute window |
| A device reports an authentication error | Confirm account, network and device state; reinstall if needed, and check the code in troubleshooting |